BioPeakBIOPEAK

Shipping & Refund Policy

Last Updated: June 1, 2026

BioPeak Performance ("BioPeak," "we," "our," or "us") is committed to providing high-quality research products and reliable customer service. Please review this Shipping & Refund Policy carefully before placing an order.

By placing an order through our website, you agree to the terms outlined below.

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Processing times may be extended during:

  • Holidays
  • High-volume sales periods
  • Inventory audits
  • Severe weather events
  • Carrier disruptions

Order processing times are separate from shipping transit times.

Shipping Methods

BioPeak ships through trusted third-party carriers, which may include:

  • USPS
  • UPS
  • FedEx
  • DHL (where available)

Shipping options and rates are displayed during checkout.

Shipping Timeframes

Estimated delivery times are provided as a courtesy and are not guaranteed.

Typical delivery estimates:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days

Actual delivery times may vary based on carrier performance and destination.

Tracking Information

Once an order ships, tracking information will be provided via email.

Customers are responsible for monitoring shipment status and ensuring delivery can be completed at the provided address.

Incorrect Shipping Information

Customers are solely responsible for providing accurate shipping information.

BioPeak is not responsible for:

  • Incorrect addresses
  • Undeliverable packages
  • Returned shipments caused by customer error

If a package is returned to us due to an incorrect address, additional shipping fees may apply before reshipment.

Lost, Delayed, or Stolen Packages

Once a shipment has been transferred to the carrier, delivery responsibility rests with the carrier.

BioPeak is not liable for:

  • Shipping delays
  • Carrier errors
  • Lost packages
  • Stolen packages after delivery confirmation
  • Weather-related disruptions

If a package appears lost, customers should first contact the shipping carrier directly.

We will make reasonable efforts to assist with carrier claims when possible.

Restricted Locations

BioPeak reserves the right to refuse or cancel shipments to any location where products may be restricted or prohibited by applicable laws or regulations.

Customers are responsible for understanding local laws before placing an order.

Refund Policy

All Sales Final

Due to the nature of research products, all sales are final.

BioPeak does not accept returns for:

  • Opened products
  • Used products
  • Products that have been stored improperly
  • Customer ordering errors
  • Buyer remorse

Damaged, Defective, or Incorrect Orders

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

You must notify BioPeak within 48 hours of delivery.

To submit a claim, please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product
  • Clear photographs of the packaging

Failure to report issues within 48 hours may result in denial of the claim.

Approved Claims

If BioPeak determines that an order was damaged, defective, or incorrectly fulfilled, we may, at our sole discretion:

  • Replace the product
  • Issue store credit
  • Issue a refund

BioPeak reserves the right to determine the appropriate resolution on a case-by-case basis.

Chargebacks and Payment Disputes

Customers agree to contact BioPeak directly to resolve any concerns before initiating a chargeback or payment dispute.

Fraudulent chargebacks may result in:

  • Order cancellation
  • Account termination
  • Collection efforts where permitted by law

BioPeak reserves all rights available under applicable law to contest improper chargebacks.

Order Cancellations

Orders may only be canceled before shipment.

Once an order has been processed or shipped, it cannot be canceled.

BioPeak reserves the right to cancel any order at its discretion, including orders suspected of:

  • Fraudulent activity
  • Unauthorized payment use
  • Violations of our Terms of Service
  • Misuse of products

Research Use Disclaimer

All products sold by BioPeak Performance are intended strictly for laboratory and research purposes only.

Products sold by BioPeak:

  • Are not intended for human consumption.
  • Are not intended for medical, therapeutic, or veterinary use.
  • Have not been evaluated by the U.S. Food and Drug Administration (FDA).
  • Are not intended to diagnose, treat, cure, or prevent any disease.

By purchasing from BioPeak, customers acknowledge that products will be used solely for lawful research purposes.

Contact Information

BioPeak Performance
Email: biopeakperformance@gmail.com

For shipping inquiries, refund requests, or order-related support, please contact us at the email address above.